关于在2号的全局重置中，team的标准席位未被重置的情况，OpenAI support团队给出回信

10 月 2 日 OpenAI 的 Tibo（@thsottiaux）在 X 宣布对所有付费账户执行全局重置。连被漏掉的 Pro 500 昨天都在推特上迅速修复了，但整个 Business 工作区的标准席位被整体遗漏

按照最先 AI 客服的查户口要求，我提交了工作区 UUID、组织 ID、套餐架构类型、客户端构建版本号、任务会话追踪链接以及额度余量截图。刚刚人工客服终于回信了，直接让我大开眼界：

• 偷换概念：大谈特谈重置卡和自动重置的区别，对额度未重置的截图视而不见；
• 推卸责任：声称“客服无法手动干预配额，反馈遗漏不代表你有资格获取重置”；

不确定这次是故意不给标准席位重置，还是说只是遗漏了标准席位。各位佬如果有能力，可以去tibo的推文下反馈下，或者联系tibo的工作邮箱 [email protected]

附：OpenAI 客服 CarlHenry 原邮件全文

Hello,
Thank you for providing the additional details and screenshot regarding the Codex usage limits affecting your ChatGPT Business workspace.

I understand that your Standard seats are currently showing “You've reached your Codex usage limit,” with the usage allowance depleted and no banked resets displayed. I also understand that you expected a reset based on the announcement you referenced.

There is an important distinction between a banked reset and an automatic/global reset:
A banked reset is saved to an eligible account and appears in the usage interface as an available reset that can be applied later.
An automatic or global reset is applied directly to eligible usage limits when issued. It is not saved for later and therefore does not appear as a banked reset.

Because of this, seeing 0 banked resets does not by itself indicate that an automatic/global reset was not applied. Reset eligibility, affected usage limits, delivery timing, and availability can vary by the specific offer, plan, workspace, region, and account.

Regarding your request for Support to manually apply a Codex quota or banked reset, OpenAI Support cannot manually provide ChatGPT or Codex usage-limit resets. One-time resets are available only when an account is eligible for the applicable offer, and future resets are not guaranteed.

For ChatGPT Business specifically, Standard and Premium seats have different included allowances for Work and Codex. Usage can also vary based on the model, task size, reasoning effort, and amount of work performed.

Once a Business member's included usage is exhausted, eligible activity may continue using the workspace's shared credit balance when credits are available, flexible pricing is enabled, and the workspace's spend controls permit it. Workspace owners can review these options under Workspace settings → Billing.

We have documented the screenshot and information you provided regarding your Codex usage. You do not need to resend those details solely because of this response.

If you believe a reset for which your account was eligible was not applied as described, Support can review the suspected missing or incorrectly applied reset.
However, reporting a missing reset does not itself establish eligibility or qualify the account for an additional reset, credit, refund, or other compensation.

We appreciate your understanding. If you have any other questions or concerns, please don’t hesitate to reach out.

Best,
CarlHenry
OpenAI Support

翻译

您好，

感谢您就影响您 ChatGPT Business 工作区的 Codex 使用限制问题提供的补充细节和截图。

我了解到，您的标准席位目前显示“您已达到 Codex 使用限制”，使用配额已耗尽，且未显示任何累积的重置次数。我也了解到，根据您提到的公告，您原本预计会获得一次重置。

“累积重置”与“自动/全局重置”之间存在一个重要区别：

累积重置会保存到符合条件的账户中，并在使用界面中显示为可用的重置配额，供日后使用。
自动或全局重置在发放时会直接应用于符合条件的使用限额。它不会被保存以备后用，因此不会作为“已累积的重置”显示。
因此，看到“已累积的重置”数量为 0，本身并不意味着未应用自动/全局重置。重置资格、受影响的使用限额、发放时间以及可用性可能会因具体优惠、套餐、工作区、区域和账户而异。

您可以在《Codex 累积重置如何运作》中查看更多信息。

关于您请求支持团队手动应用 Codex 配额或累积重置，OpenAI 支持团队无法手动提供 ChatGPT 或 Codex 的使用限制重置。一次性重置仅在账户符合相应优惠条件时才可用，且不保证未来会提供重置。

有关 Codex 使用限制以及达到限制后的可用选项的更多信息，请参阅《在 ChatGPT 套餐中使用 Codex》。

具体到 ChatGPT Business，标准版和高级版席位在“工作”和 Codex 方面的包含配额各不相同。使用情况还会因模型、任务规模、推理复杂度以及执行的工作量而有所不同。您可以在《ChatGPT Business 模型与限制》中查看这些详细信息。

一旦企业成员的包含配额用尽，在满足以下条件时，符合条件的活动可继续使用工作区的共享信用额度：信用额度可用、已启用灵活定价，且工作区的支出控制允许此操作。工作区所有者可在“工作区设置”→“计费”中查看这些选项。有关更多信息，请参阅《管理 ChatGPT Business 中的信用额度和支出控制》。

我们已记录您提供的关于 Codex 使用情况的截图和信息。您无需仅因本回复而重新发送这些详细信息。

如果您认为您的账户本应符合重置条件但未按描述执行，支持团队可审核疑似缺失或应用错误的重置情况。

但是，仅报告重置未生效这一事实本身并不能证明您符合资格，也不意味着该账户有资格获得额外重置、信用额度、退款或其他补偿。

感谢您的理解。如果您还有其他问题或疑虑，请随时联系我们。

此致，

CarlHenry

OpenAI 支持团队