所有的都是在电脑端网页操作的

前情：

开号送了5磅，自己充值了10磅，余额一共15磅。
大概7月底被封号，网站客服和邮件都申诉了，要求要么退款要么恢复服务。结果gg告知没法恢复服务或退款。
两天后我直接编辑短信把10磅捐给红会了。。自己发过几次短信，所以还剩下不到5磅余额，过两天余额也不显示了。

本以为这事就过去了，结果gg怂了开始给大家退款了，我这拍大腿啊，捐款捐早了。。。

记得把付款的信用卡绑回去。我是中行卡，实测锁卡不影响退款。 但信用卡没绑定账号估计影响退款。

过了快一个月了，我又给gg发投诉邮件，投诉邮件网址：https://www.giffgaff.com/complaints
进去点击make a complaint。

参考隔壁L站的邮件内容，自己ai修改一下，别千篇一律的抄，不然客服一看都一样估计都懒的搭理了：

邮件内容

Dear giffgaff Complaints Team,

I am writing to request an immediate refund of the remaining cash balance (Airtime Credit) held on my deactivated account.

Account Information:

Member Name: xxxxxxx

Mobile Number: 07518 xxxxx1

To clarify, I fully accept the termination of my SIM card in accordance with your roaming and location policy; I am not asking to reinstate the service. My dispute lies solely with the retention of my personal funds.

Please note that I am exclusively requesting the return of the real money I topped up myself. I am not claiming any promotional credit, bonuses, or expired goodybags. Now that giffgaff has withdrawn its mobile service, withholding my unspent, self-funded balance has no legal or contractual basis and represents an unfair commercial practice.

Kindly arrange for the outstanding top-up balance to be reversed back to my original payment card.

If you are unwilling to process this refund, please immediately register this as a Formal Complaint. In that event, I expect a Deadlock Letter specifying the exact clause in your Terms of Service that permits giffgaff to retain consumer top-ups without delivering the corresponding service.

With that Deadlock Letter, I will refer this dispute to the Communications Ombudsman for independent adjudication. In parallel, I will also file a transaction dispute / chargeback with my card issuer.

I trust this matter can be settled promptly and reasonably without the need for external escalation.

Yours sincerely,

Roy Swift

投诉完了过一小会就会收到giffgaff HelpBot的回复，然后就等着吧。
我是18日投诉的，21日收到人工回复说正在审查，25日才收到退款通知，然后又过了两三天才收到信用卡退款。当初支付的10英镑，退款是美元，13.21美元。

完了解绑信用卡，锁卡。。