giffgaff 退款了，感觉还是挺快的

第一封9.20发送

I have migrated to another network service provider and I would no longer be using this service. I am writing to apply for a partial refund for the remaining unused balance of my service. Please help me process my refund application and let me know what further information I need to provide. Thank you very much.
我已经迁移到了另一家网络服务供应商的平台上，因此不再使用这项服务了。我特此申请部分退款，以弥补剩余未使用的服务费用。请帮助我完成退款申请手续，并告诉我还需要提供哪些信息。非常感谢您的帮助。

9.22回复：

Hi,
Thank you for your patience. I am sincerely sorry for the delay in getting back to you regarding your case.
Our team is actively reviewing your case, and we will update you as soon as possible.
Best regards,
The giffgaff team

9.28 2点回复退款

Dear amor,
Thank you for reaching out to us and for your patience whilst we have reviewed this matter.
Having further considered the relevant circumstances of your case we confirm that your SIM will remain disconnected. However, we are approving your request for a refund. I can confirm that we are processing a refund back to your original payment method. Please note, only the remaining credit that was directly purchased by yourself is eligible for this refund.
You should see these funds reflected in your account within 3–5 business days.
Keeping your number
If you would like to keep your number you will need to generate a PAC code and provide this to another UK network. Alternatively, a STAC code can be used to move to another UK network without your number. Further guidance for these can be found here.
Best Regards,
giffgaff team