HostDZire补偿来了

# VPS Compensation Options

Following the recent VMware infrastructure incident

Hello Everyone,

First of all, we want to sincerely apologize once again for the disruption and loss of service caused by the recent incident.

We understand that this has caused significant inconvenience, and we also understand that no amount of compensation can truly make up for the impact this incident may have had on your business, applications, or services.

After carefully reviewing the situation and what we are financially able to provide, we would like to offer the following compensation to customers whose VMware VPS services were affected.

### Compensation

| Billing Plan       |      Compensation |
| ------------------ | ----------------: |
| Monthly Plan   |   7 Days Free |
| Annual Plan    |  1 Month Free |
| Biannual Plan  | 2 Months Free |
| Triannual Plan | 3 Months Free |

### Important: Compensation & Renewal Date

The additional service time will be added to your existing service period, and your next renewal date will be extended accordingly within the next few days.

If you do not see the updated renewal date after one week, please open a support ticket and our team will check and update it for you.

### A Note From Us

We know that some customers may feel that this compensation is not enough, and we completely understand that perspective.

If it were financially possible for us to offer more, we would genuinely like to do so.

However, this incident has already resulted in a very significant financial impact on our company, including the cost of rebuilding the affected infrastructure, replacing resources, and restoring services.

Offering compensation beyond the above would unfortunately not be financially sustainable for us at this time.

We have tried to find a balance between acknowledging the disruption caused to our customers and ensuring that HostDZire remains financially capable of continuing operations and supporting everyone going forward.

This compensation is therefore our best possible offer under the current circumstances.

We sincerely apologize for what happened, for the downtime, for the disruption to your services, and for the time it has taken to restore everything.

We are truly grateful to those who have continued to support us during this extremely difficult situation. We will continue working to rebuild your trust through our actions and by making our infrastructure more secure and resilient going forward.

Kind Regards,
HostDZire Team

——关于近期 VMware 基础设施事件的补偿

大家好：

首先，我们想再次就近期事件造成的服务中断和损失，向大家致以诚挚的歉意。

我们理解这给大家带来了极大的不便，也明白无论多少补偿，都无法真正弥补这一事件对您的业务、应用或服务造成的影响。

在认真评估了我们目前的经济承受能力之后，我们决定为受影响的 VMware VPS 客户提供以下补偿：

补偿方案
筛选表格

计费周期

补偿
月付	免费 7 天
年付	免费 1 个月
两年付	免费 2 个月
三年付	免费 3 个月
重要说明：补偿与续费日期
额外的服务时长将累加到您现有的服务周期中，您的下次续费日期将在未来几天内相应顺延。

如果一周后仍未看到更新后的续费日期，请提交工单，我们的团队会为您核查并更新。

官方的话
我们明白，一些客户可能觉得这份补偿不够，我们完全理解这种想法。

如果财务上允许我们提供更多，我们真心愿意这么做。

然而，这次事件已经给公司造成了巨大的财务影响，包括重建受影响基础设施、更换资源、恢复服务等成本。

目前如果再提供超出上述范围的补偿，公司运营将难以为继。

我们一直在努力平衡两件事：既承认给客户造成的干扰，又确保 HostDZire 有能力继续运营、继续为所有人提供服务。

因此，在当前情况下，这份补偿是我们能给出的最大诚意。

我们对所发生的一切深表歉意——对停机、对服务中断、对恢复正常所耗费的时间。

我们衷心感谢那些在此艰难时期继续支持我们的客户。我们将继续用实际行动和更安全、更有韧性的基础设施，来重建大家的信任。

此致
HostDZire 团队