Crunchbits 促销款退款方案已出已收到PayPal退款

邮件原文如下

We are reaching out to inform you of an important update regarding our Yearly/Promotional VPS plans. After careful consideration, we have made the difficult decision to discontinue this product line. This change is effective immediately for renewals, but we will honor all existing plans through their current paid terms. We understand that this may come as a disappointment to some of you, and for that, we sincerely apologize. While many of you have been wonderful customers, this product line has presented unique challenges. A significant portion of these plans have resulted in disproportionate abuse and support demands compared to our other offerings. Despite our best efforts, this has created an unsustainable situation as the problems continue to resurface and continue to remain and/or grow with time. The only alternative to this would be implementing strict KYC/identification policies and limitations on all customer accounts which we are absolutely not willing to do. This has been limiting our ability to focus on other improvements across our entire platform. We greatly appreciate your business and want to provide as smooth a transition as possible.Here are the options available to you:

Your Options:

Pro-Rated Refund & Early Cancellation
If you prefer to cancel your service now and receive a prorated refund please let us know by opening a ticket and we will issue a prorated refund from November 1, 2024 until your due date. Services will remain active until at least November 30, 2024. We understand the need for clarity and will do our best to assist with your transition if this option suits your needs.

Continue Your Service Until the End of Your Paid Term
If you'd like to continue using your VPS until the end of your prepaid term (no matter the length), we will fully honor the remaining time. To choose this option, you do not have to do anything. Additionally, we’re happy to offer a recurring discount to transition to one of our upgraded VPS products at the end of your term—or even sooner if you wish to move early with a prorated refund for the remainder of your time. Our DIY VPS lineup is competitively priced and may align with your needs, though there may be slight differences in specifications.

Additional Notes:

If your due date is before December 1, 2024, your plan will be automatically extended at no cost until December 1, to ensure fairness during this transition.
IPv4 Renumbering: Separately, and unrelated to just the Yearly plans, we will be renumbering all VPSs in the 38.0.0.0/8 IPv4 space. This is due to a recent AUP change by Cogent, which has created operational risks by threatening to revoke BGP sessions/announcements for unrelated and lawful content hosted in our separate completely non-Cogent facilities. To safeguard your rights and maintain stability, we have already secured new IP space and affected customers will be notified of migration details soon.
If your situation is unique or not well-covered by the options above, you should still open a support ticket and our team will do their best to assist you. We are open to helping you and finding a solution for our early supporters. We do value your business and the trust you’ve placed in us. While this was not an easy decision, we are committed to improving our services and ensuring that we can better meet the needs of existing and new customers moving forward and making sure our efforts are focused on supporting them rather than continually cleaning up messes left by abusers.

Thank you for your understanding and support.

重要更新：关于我们的年度/促销VPS计划
我们联系您以通知您一项重要更新。经过仔细考虑，我们做出了一个艰难的决定，停止这一产品线。此项变更即刻对续费生效，但我们将履行所有现有计划至其当前付费期限。
我们理解这可能会让部分客户感到失望，对此我们诚挚地道歉。尽管许多客户一直都非常棒，但这一产品线确实呈现出独特的挑战。相当大比例的计划导致了与我们其他产品线相比不成比例的滥用和支持需求。尽管我们竭尽全力，但问题仍持续出现并不断扩大。
解决这一问题的唯一替代方案是实施严格的KYC/身份识别政策和客户账户限制，但我们绝对不愿意这么做。这已经限制了我们专注于整个平台的其他改进。我们非常感谢您的业务，并希望能提供尽可能顺畅的过渡。
您的选项：

按比例退款与提前取消
如果您希望立即取消服务并获得按比例退款，请开具工单，我们将从2024年11月1日起至您的到期日提供按比例退款。服务将至少保持至2024年11月30日。我们理解需要明确性，并将尽最大努力协助您顺利过渡（如果此选项符合您的需求）。
继续使用至付费期限结束
如果您希望继续使用VPS至预付期限结束（无论时长长短），我们将完全兑现剩余时间。要选择此选项，您无需执行任何操作。另外，我们很高兴提供循环折扣，帮助您在期限结束时（或提前，如果您希望提前搬迁并获得剩余时间的按比例退款）转移到我们升级的VPS产品。我们的DIY VPS阵容价格具有竞争力，可能符合您的需求，尽管可能存在规格上的细微差异。

附加说明：
如果您的到期日在2024年12月1日之前，您的计划将自动免费延长至2024年12月1日，以确保过渡期间的公平性。
IPv4重新编址：
另外，并且与年度计划无关，我们将重新编址38.0.0.0/8 IPv4空间的所有VPS。这是由于Cogent最近的AUP变更，该变更通过威胁撤销BGP会话/公告，对我们在完全独立于Cogent的设施中托管的合法内容造成了运营风险。为了保护您的权利并保持稳定性，我们已经获得了新的IP空间，受影响的客户将很快收到迁移详细信息的通知。
如果您的情况特殊或上述选项未完全覆盖，您仍应开具支持工单，我们的团队将尽最大努力协助您。我们愿意帮助您，并为我们的早期支持者找到解决方案。我们确实重视您的业务和您对我们的信任。虽然这不是一个容易的决定，但我们致力于改进我们的服务，确保我们能更好地满足现有和新客户的需求，并确保我们的精力focused在支持他们上，而不是不断清理滥用者留下的混乱。
感谢您的理解和支持。